Hotel Management.....Why Do I Do This?

21 January 2008

Out Of The Mouths Of Babes...

My son, 7, is a dote, a beautiful child, (stop sticking your fingers down yer throat)!

Ok, I'm biased, but he is, his teachers have always complimented me on his good manners, the fact that he loves school, and always works hard. The friends he chooses are nearly always a mirror image of himself, like attracting like.

So why is he such a little devil at home??

He's highly intelligent, but also highly emotional, and a tiny bit volatile, so I suppose he needs to vent some steam when he gets out of school, and, if I were given the choice between him being a pain at school or at home, there's no contest.

He can't even blame his hormones like I can, bless him.

Sometimes though, usually when he has conveniently 'not heard' me ask him to tidy up his room for the twentieth time in an hour, and we are at the point of coming to blows, he comes out with a little gem of observation.

"Mum, do you like your job?"

"I do, why?"

"Why do people come to stay at your hotel?"

"Lots of reasons, work, weddings, holidays, why?"

"And they get all their food cooked for them right?"

"Yep"

"And their washing done, their room cleaned, they don't have to anything, it's all done for them, they don't even have to wash dishes?"

"I suppose so, why?"

"Why don't they stay at home then?" (Serious, honest question,... he, for once,was not being smart)!!

Can't argue with that, I love the way children think......little children, not grown up kids who should just, well, grow up.

Why do you go to work? Money? Job satisfaction? To get away from the kids for a few hours because they are turning your once sharp, inquisitive brain into custard?

Most people would be honest and say 'money' which is why today was a bit of a arse.

I had an office full of housekeeping staff this morning, looking for the 'lost week'... the week they were convinced that they hadn't been paid for.

I went in on my day off to sort it out, under the impression that if it wasn't, then they would walk off site.

I refuse to be held to ransom by anyone, especially staff that are very generously paid, reimbursed for breaks, and most days are finished by 3pm.

I went through all the timesheets, payslips, ran off a spreadsheet of when payments went into their accounts...... I did everything I could do to show that they had indeed been paid for every hour, every minute that they had worked. I would never see anyone work for nothing, it goes against the grain, so it upset me to think that my staff might be thinking that.

The confusion arose out of the fact they were paid early for Christmas, which threw the fortnightly pay out of kilter.

Round and round we went in circles, until, I gave up and asked our Accountant to explain it to them again....I really didn't have any new words left, and I was so bored with the sound of my own voice.

After approximately thirty seconds of him entering the room, the girls were ready to sprint back to work!!

He told them exactly the same as I had been saying for the last half hour!! I know where I went wrong, I should have put on a nice suit, splash of Paco Raban, flashed my super bleached teeth at them, and had a sex change......!

This was all stirred up beautifully by one lady, stirred up, and put on to simmer all weekend, by someone who should know better, and stop behaving like a child, you can forgive a child, but not a forty-something mother.

I now have to spend precious time, time I should be using more effectively, on repairing the bridges, rebuilding the confidence and trust that I have built with my team.

I won't be working on the bridge that the lady in question has burned behind her.

1 comment:

Gypsy said...

I so understand your frustration Queen. I used to do the pays at a Child Care Centre and it was exactly the same issue. They had been paid early for Christmas, at their request I might add, and then got all pissed off after Christmas when I had apparently "short changed" them. I painstakingly explained it all, one pain in the ass at a time, but I could see they didn't really believe me. I felt like a criminal who had pilfered their pay packets to feather my own nest. Sadly I didn't have a nice smelling male to smooth the waters for me.