tag:blogger.com,1999:blog-16878885651983397952009-12-19T08:25:01.504ZHotel Management.....Why Do I Do This?Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.ukBlogger27125tag:blogger.com,1999:blog-1687888565198339795.post-20458272758128919132009-11-06T12:10:00.004Z2009-11-06T16:41:02.726Z

Yep, getting on for a year. I could never be accused of being prolific. Blogs come, and thankfully, go. Just lately I have started to examine the benefits of blogging, and I reached the conclusion that they are an invaluable, unique way of recording the mundane, self absorbed trite, and the bullshit that rules our lives.The main attractions, the star turns, might scream at us from the front pages

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk1tag:blogger.com,1999:blog-1687888565198339795.post-45312559138896978902009-02-05T17:48:00.004Z2009-02-06T16:38:57.684Z

In these cash strapped times, we are all very aware here that no one is safe from the dole queue, we are a luxurious Resort, our guests come to stay and play with their 'spare' money, of which there is now precious little, but we are doing our best to carry on and do our jobs, pay our taxes and in turn compensate for the overblown twats that run this country, with their *ahem* unique leadership

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk1tag:blogger.com,1999:blog-1687888565198339795.post-12149590468467009222009-01-07T12:16:00.015Z2009-01-07T21:15:46.863Z

Re-deploy my arse! Due to the fact that Mr. Cowan got his degree in a lucky bag, can't add up and probably 'mislaid' the tax returns from one or two Independent TDs, we are now in a situation whereby I have to let some of my best workers go. I have to tell one of my cleaners today that she is now redundant, with a weeks notice. She has just got married, moved to a new house and her husband is on

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk9tag:blogger.com,1999:blog-1687888565198339795.post-65599474138780140442008-07-09T00:01:00.003+01:002009-01-07T19:02:02.452Z

The familiar beep of a text message, as I threw my coffee down my throat, and looked for my car keys, I read that one of my housekeepers would 'not be coming to work today', as 'things are a bit awkward at home right now'.I was, I admit a bit pissed off, I don't like letting co-workers down, and I hate being let down myself, so I answered with a sarcastic 'will you be in tomorrow?' type reply,

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk7tag:blogger.com,1999:blog-1687888565198339795.post-60911248107339560622008-10-25T11:48:00.009+01:002008-10-26T10:51:54.374Z

K8 has posted a most eloquent plea on behalf of St. Catherines School in Wicklow.Click on the title to take you to it, please read it.I would like to urge anyone who sees this, to make a donation, however small, or buy the beautiful Christmas cards produced by the school. It is outrageous that centres such as St. Catherines are allowed to get into this situation, they are an essential part of our

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk3tag:blogger.com,1999:blog-1687888565198339795.post-12262736033631002052008-09-03T12:01:00.005+01:002008-09-04T01:17:20.497+01:00

There's a helicopter circling above my head, probably just bringing the 'one who shall be obeyed' for his lunch, or a new sommelier being shipped in from France, or it might be a food parcel for one of our American VIP guests, because they 'just can't get good coffee in Ireland'. Imagination, your friend, and sucker of time better spent. We have become a family department. My supervisor, a lovely

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk10tag:blogger.com,1999:blog-1687888565198339795.post-68872726108007821542008-07-07T14:43:00.003+01:002008-07-07T23:49:00.343+01:00

Hmm, long time no blog...There is never a dull moment in my job, but a combination of my appalling memory, appalling Internet connection, trying to stay sort of anonymous, and age catching up with me means that I don't keep up with the rest of the prolific bloggers who keep telling me off for not writing!I'm making no promise about how I will sit and write every night before I fall asleep,

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk4tag:blogger.com,1999:blog-1687888565198339795.post-69637688575979177792008-05-21T13:16:00.003+01:002008-05-21T15:16:53.672+01:00

Sometimes when I come to work, I wonder why some people bother to get up in the morning. Have they made it their mission to be an arse to all and sundry or did the day just pan out that way?This morning was a prime example of how some people should take two Mogadon and go straight back to bed."Good Morning...." it costs nothing, you don't even have to mean it, but it makes everyone you say it to

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk3tag:blogger.com,1999:blog-1687888565198339795.post-65072165916986928012008-04-23T17:25:00.006+01:002008-04-23T19:02:45.648+01:00

We've been inspected...again. We have a lovely little certificate up on the wall to say that we are worthy of the all the attention, that we are fabulous, that we provide one of the best 'experiences' in Ireland, that we have beds to die for and when you see the bill you probably will, expire that is.I have no problem with inspectors, as such, they do a great job telling us all what we're doing

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk9tag:blogger.com,1999:blog-1687888565198339795.post-77711715019507797322008-04-16T18:30:00.008+01:002008-04-16T21:46:38.318+01:00

There is a line in a Counting Crows song that goes; "We only stay in orbit for a moment of time...."It has other connotations, about unrequited love, but whenever I hear it, it always makes me realise how short our time is, and that unless we have done something quite remarkable in our lives, and made a difference, that life will go on, just as before, only our nearest and dearest

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk8tag:blogger.com,1999:blog-1687888565198339795.post-7016879284682410542008-03-16T13:34:00.003Z2008-03-16T15:06:26.690Z

How did we all gossip before mobile phones were invented?Text received this morning from an ex colleague..."some news for you, R has been sacked, is leaving at end of April....party, party!"R is worth a post all of her own, but I would end up confusing myself, as I never could work her out, as GMs go, she is one in a million, thankfully.My Industry is an ever changing one, it is at the mercy of

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk7tag:blogger.com,1999:blog-1687888565198339795.post-43991709384037798302008-02-23T14:35:00.004Z2008-02-24T10:27:42.338Z

"Why can't I have a discount"?(Because you're a flatulent greedy bitch that's why)"Because Company policy does not allow extra discounts on top of special rates for tour operators""But the special rates are only for the room, not the facilities"(You already get nearly 50% off, how fucking greedy can you get?)"Sorry, I really cannot change Company policy"(Actually I can, but you have really put my

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk19tag:blogger.com,1999:blog-1687888565198339795.post-738458138872691302008-02-16T15:14:00.003Z2008-02-18T23:37:02.061Z

Always read the small print!!What sort of person expects to take their big hairy dog to a five star Resort and get away with it?The sort of person that knows how to work the system, knows which buttons to press, the sort that can sniff out a stressed out, inadequately trained Duty Manager, and work her until she will agree to anything...!Thursday..my day off, (whooppee do)..then comes Friday,

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk17tag:blogger.com,1999:blog-1687888565198339795.post-48728595086204482462008-01-31T12:16:00.000Z2008-01-31T15:09:07.379Z

I have always had issues with staff/managers/anyone without a reservation/ who havent paid a deposit, using the Hotel accommodation, (I fucking hate it) especially on a long term basis. In a previous Hotel, where I was Accommodation Manager, the room attendants would stand in the doorway of our 'live-in' chefs' room and say 'where do we start?' It was a typical, 'lad away from home' scenario,

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk13tag:blogger.com,1999:blog-1687888565198339795.post-89442983104928732672008-01-26T15:17:00.000Z2008-01-27T16:34:57.642Z

Hmm, I thought my pizza tasted funny!God knows what the good people of Ireland have been drinking in our lovely, creamy, packed full of calcium..(carbonate and yummy dioxins)milk...all these years, from what I have seen there has been enough plastic burned on the old fire to knit a new ozone layer.Not guilty of course, I go to the tip, well, hubby goes to the tip, but he uses my car so that's the

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk4tag:blogger.com,1999:blog-1687888565198339795.post-63830500377526717972007-12-01T22:29:00.000Z2008-01-23T22:23:05.133Z

I got a text today from a receptionist at my last Hotel, a lovely woman, warm, kind, funny, fantastic with the guests, what else, oh yes, and highly professional. She wanted my opinion on a letter she was going to send to the GM.In short, she gave notice, but not before making a formal complaint about her treatment by the new 'front office manager'. To say this awful 'manager' woman is a tad rude

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk0tag:blogger.com,1999:blog-1687888565198339795.post-4400742794816957282008-01-21T22:49:00.000Z2008-01-21T23:57:23.552Z

My son, 7, is a dote, a beautiful child, (stop sticking your fingers down yer throat)!Ok, I'm biased, but he is, his teachers have always complimented me on his good manners, the fact that he loves school, and always works hard. The friends he chooses are nearly always a mirror image of himself, like attracting like.So why is he such a little swine at home?? He's highly intelligent, but also

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk1tag:blogger.com,1999:blog-1687888565198339795.post-33476643814798723312008-01-12T12:37:00.000Z2008-01-12T14:35:15.189Z

They say you see your age in others.I meet old school friends occasionally, and think they look old, not imagining for a minute that they are thinking the same about me!I don't really consider myself to be vain, but I suppose we're all guilty of a little vanity from time to time. This morning though, something happened which prompted me out of my nonblogging habit!I got a call to my office to go

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk4tag:blogger.com,1999:blog-1687888565198339795.post-79309763555174494172007-12-17T11:19:00.000Z2008-01-12T01:23:09.776Z

Name dropper?Me? How very dare you! I have worked in lots of Hotels, for over 20 years so obviously I have had 'stars' under my roof so to speak. When does it become acceptable to start blabbing abut them? Is it like that 'official secrets' thing, where the powers that be wait 50 years or so before telling us mere mortals, that our beloved leaders once farted at a state function in Moscow?I don't

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk2tag:blogger.com,1999:blog-1687888565198339795.post-14262825909479749622007-12-23T21:32:00.000Z2008-01-12T01:15:27.355Z

I was reading the Hotel Chick the other day, by a nice housekeeper in the States who writes really well about how shitty the industry can be sometimes. She reminded me about an incident that occurred in the summer.A beautiful day, sunshine, perfect day for a wedding. Bride in white, bridesmaids in black (!) well, each to their own...snotty page boys with gameboys in their pockets. The brides'

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk4tag:blogger.com,1999:blog-1687888565198339795.post-86766665366602242812007-12-30T22:38:00.000Z2007-12-30T23:00:03.725Z

Well, after a weekend of hell I am now, officially 'off duty'. I will not answer the phone, they do not need me for at least two whole days!I had a lovely Christmas in the bosom of my family, I hope everyone else did too.But now, I just want to relax for a couple of days, and stop being amazed at the stupidity of some people.Stupid cat woman blocked her sink with cat litter....hello?Stupid

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk4tag:blogger.com,1999:blog-1687888565198339795.post-29161539738373469842007-12-04T13:39:00.000Z2007-12-23T23:33:15.330Z

I absolutely adore Polish people.They are friendly, funny, hard working, and I am really happy to have both Polish friends and colleagues.I have never had to chase anyone over their bad standards or attitude. Mostly, as a whole they are a delight to work with. I know I shouldn't generalise, but in this case it's true.There's always an exception to every rule.My last supervisor, lovely girl,

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk0tag:blogger.com,1999:blog-1687888565198339795.post-47406566514513069262007-12-15T13:58:00.000Z2007-12-23T23:32:00.305Z

The works 'do' was last night.I have the flu. I didn't go. I am very glad I didn't go.Apparently the food looked ok, smelled ok, tasted, on reflection a 'bit' strange, but you know how it is, having a drink, relaxing with your workmates, no-one wants to be the one who complains, and anyway what does it matter, get the meal over, and on to the club.On to the club they went, all 75 of them, in

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk1tag:blogger.com,1999:blog-1687888565198339795.post-79487612871937059902007-12-10T14:20:00.000Z2007-12-10T15:21:45.399Z

"Quick, what room is above here?""Morning to you too" I replied.Staring back at me, wild eyed, and hair dripping water down her face, the night Manager, looking like she'd had more than enough for one shift, had rounded it off nicely with a shower.Arriving for the 7am shift, I walked into Reception, not really thinking about anything else, other than getting organised for the day ahead.A tour

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk0tag:blogger.com,1999:blog-1687888565198339795.post-67999561373841411772007-12-08T09:27:00.000Z2007-12-08T13:18:38.646Z

A 'twenty something' told me that, but I always played devils advocate."No, people are not stupid, they are all different, have different opinions, you shouldn't be so negative, look for the best in people....."How come he knows more about people than me? I am twenty years older than him, surely my life experiences give me the edge??People are most definitely stupid!We have some guests checking

Queen Of Cleanhttp://www.blogger.com/profile/06458110358006492768therosie2005@yahoo.co.uk0